SUPPORT

Need help using Xodo? Below you’ll find answers to the most common questions about Xodo and access to our knowledge base. With the USERVOICE button you can also access our Feedback section where you can suggest new features and vote on other users’ suggestions. If you can’t find the answer to your question or have other feedback for us, please contact our support team via the feedback form.

KNOWLEDGE BASE

Here you'll find an overview of some toolbars, icons, and other elements of Xodo that you will be interacting with.
With Xodo, you can create a new PDF by creating a blank PDF or creating a PDF from an image.
  1. Tap the Browse Folders tab.
  2. Navigate to the folder where you want to create your new PDF. You can always move it to another location later.
  3. Tap the Add button.
  4. To create a blank PDF:
  5. In the Create dialog, tap Blank PDF.
  6. In the Create Blank Document dialog, enter a document title, select Letter or A4 for page size, then enter the number of pages you want for your document (between 1 and 1000). When you're finished, tap OK.
  7. To create a PDF from an image:
  8. In the Create dialog, tap PDF from Image.
  9. If you already have an image you want to create a PDF from, tap Photos or another photo storage app to select the image you want. You can also tap Camera to take a photo to turn into a PDF.
Currently Xodo is only available in English, Polish and Chinese, although we welcome users in any language. If you'd like to see a version of Xodo in another language, you can help make it happen by contributing to a translation of Xodo here.

Xodo requires access to contacts for the Xodo Connect feature, which allows you to share and collaborate on a PDF with others using only a web browser. (See the Getting Started PDF for more information on Xodo Connect.) When you add a PDF to Xodo Connect, you will be able to pick who you share with from a contacts picker, which of course requires access to contacts.

Please rest assured that Xodo only accesses contacts for sharing purposes, and contact information is in no way stored or accessed by Xodo for any other reason. For more information, please see our privacy policy.

There are two ways to print from Xodo.

One way is through the charms bar:

  • With a mouse, move the mouse to the top right or bottom right corner of the screen.
  • With a touch device, slide your finger onto the screen from the right.
  • In this menu, select Devices and then select Print. This is the standard way of printing in Windows and should work for every app.

    We have provided a second way to print through the Print button on the right side of the app bar while you are viewing a document.

You can change the color of an annotation by tapping on the annotation and selecting the color popup menu item. All subsequent markings will be made in the new color.

If you're a Google Chrome user, you can use Xodo as a web app, extension, or both! You can find both the web app and the extension in the Chrome web store. You can also use the Xodo web app from other browsers, including Firefox, Internet Explorer, and Safari by navigating to //www.xodo.com/app.

So what's the difference between the app and the extension? Both run in your browser, but provide different functionalities. Based on your needs, you may find the web app more useful than the extension, or vice versa.



Web app: Once you've installed the Xodo web app, you can access it by clicking the Apps icon in the upper-left corner of the bookmarks bar in Chrome.

Clicking the Xodo icon leads you straight to our full-featured web app, where you can view, annotate, and collaborate on documents. Once you've uploaded a document, you can access it from any device, as long as you're signed into your Xodo account. And installing the app means you can use Xodo without an Internet connection.

Extension: Installing the extension means that whenever you access a PDF in Chrome, it'll automatically open in Xodo's viewer. From there, you'll enjoy the same viewing and annotation features as the web app, and you can also print or download your PDF. You don't need an account to use the Xodo Chrome extension, but you also won't have an online bookshelf to store your documents.

There are two common reasons that highlighting (or underlining, etc.) or text selection may not work.

The first reason is that the document is just a scanned image, and doesn't actually contain any text information. You can usually see that this is the case by zooming in really close on some text. If the text gets blurry or loses sharpness, then it's likely an image. Real text stays sharp and crisp at any zoom level.

The second reason is that Xodo may not be able to handle the font of the document. We have done our best to let Xodo handle various fonts from around the world, but there are just so many fonts out there. Xodo will do its best to find a similar font if the document is using a font that isn't installed on the device, but might not be able to find a good replacement. If this seems to be the case with your document, please send us your document with an explanation of the problem if possible. We may be able to solve your issue for a future release.

In the case where highlighting or text selection doesn't work, there are a few alternatives.
You can use either rectangles or a thick ink with a lower opacity (25 - 50%) as a highlighter.

The most likely explanation for this is that you are viewing the PDF in an app that does not support PDF annotations. Many iPhone and iPad apps, including Mail and Safari, do not support PDF annotations. Apps that support PDF annotations include Xodo, Acrobat Reader, and Preview on OS X.

If you want to ensure that your annotations are viewable on iPhone and iPad, you can save a flattened copy of the document. Tap the overflow button and tap Save a Flattened Copy. The flattened copy's annotations are no longer editable but can be seen in any PDF viewer.

  1. Tap the View Mode icon in the Action Bar. If you don't see the Action Bar, tap the center of your screen to bring it up.
  2. Choose your preferred view mode:
    • Continuous: display one page, scroll vertically
    • 
    • Single Page: display one page, scroll horizontally
    • 
    • Facing: display two pages side by side, scroll horizontally
    • 
    • Cover Facing: display two pages side by side with cover first, scroll horizontally
    • 
    • Rotate Pages: rotate entire document clockwise
    • 
    • Thumbnails: display an overview of all pages in smaller grid view
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