Need help using Xodo? Below you’ll find answers to the most common questions about Xodo and access to our knowledge base. With the USERVOICE button you can also access our Feedback section where you can suggest new features and vote on other users’ suggestions. If you can’t find the answer to your question or have other feedback for us, please contact our support team via the feedback form.
Xodo requires access to contacts for the Xodo Connect feature, which allows you to share and collaborate on a PDF with others using only a web browser. (See the Getting Started PDF for more information on Xodo Connect.) When you add a PDF to Xodo Connect, you will be able to pick who you share with from a contacts picker, which of course requires access to contacts.
There are two ways to print from Xodo.
One way is through the charms bar:
In this menu, select Devices and then select Print. This is the standard way of printing in Windows and should work for every app.
We have provided a second way to print through the Print button on the right side of the app bar while you are viewing a document.
If you're a Google Chrome user, you can use Xodo as a web app, extension, or both! You can find both the web app and the extension in the Chrome web store. You can also use the Xodo web app from other browsers, including Firefox, Internet Explorer, and Safari by navigating to //www.xodo.com/app.
So what's the difference between the app and the extension? Both run in your browser, but provide different functionalities. Based on your needs, you may find the web app more useful than the extension, or vice versa.
Web app: Once you've installed the Xodo web app, you can access it by clicking the Apps icon in the upper-left corner of the bookmarks bar in Chrome.
Clicking the Xodo icon leads you straight to our full-featured web app, where you can view, annotate, and collaborate on documents. Once you've uploaded a document, you can access it from any device, as long as you're signed into your Xodo account. And installing the app means you can use Xodo without an Internet connection.
Extension: Installing the extension means that whenever you access a PDF in Chrome, it'll automatically open in Xodo's viewer. From there, you'll enjoy the same viewing and annotation features as the web app, and you can also print or download your PDF. You don't need an account to use the Xodo Chrome extension, but you also won't have an online bookshelf to store your documents.
There are two common reasons that highlighting (or underlining, etc.) or text selection may not work.
The first reason is that the document is just a scanned image, and doesn't actually contain any text information. You can usually see that this is the case by zooming in really close on some text. If the text gets blurry or loses sharpness, then it's likely an image. Real text stays sharp and crisp at any zoom level.
The second reason is that Xodo may not be able to handle the font of the document. We have done our best to let Xodo handle various fonts from around the world, but there are just so many fonts out there. Xodo will do its best to find a similar font if the document is using a font that isn't installed on the device, but might not be able to find a good replacement. If this seems to be the case with your document, please send us your document with an explanation of the problem if possible. We may be able to solve your issue for a future release.
In the case where highlighting or text selection doesn't work, there are a few alternatives.
You can use either rectangles or a thick ink with a lower opacity (25 - 50%) as a highlighter.
The most likely explanation for this is that you are viewing the PDF in an app that does not support PDF annotations. Many iPhone and iPad apps, including Mail and Safari, do not support PDF annotations. Apps that support PDF annotations include Xodo, Acrobat Reader, and Preview on OS X.
If you want to ensure that your annotations are viewable on iPhone and iPad, you can save a flattened copy of the document. Tap the overflow button and tap Save a Flattened Copy. The flattened copy's annotations are no longer editable but can be seen in any PDF viewer.